General Terms and Conditions

Shop operator: BonPos Trade s.r.o. Company Headquarters: Milady Horákové 116/109, Hradčany, 16000 Praha 6 ID: 17777828 Data box: xxehp8e Registered: Registered with the MC in Prague, Section C, Insert 376552 Telephone contact:: +420 221781410 E-mail: Bonposcz@gmail.com 1. General provisions These terms and conditions apply to purchases in the online shop www.bonpos.cz. The terms and conditions define and specify the rights and obligations of the seller (operator, supplier) and the buyer (customer in the capacity of a consumer). The operator of the online shop is Bonpos Trade. s.r.o., registered with the Registry Court in Prague, file number C 376552, with its registered office in Prague, Milady Horákové 116/109, 16000, ID No.: 17777828. All contractual relations are concluded in accordance with the law of the Czech Republic. 2. Information on the concluded contract and commercial conditions By concluding the Purchase Contract, the Buyer confirms that he/she has read these Terms and Conditions and that he/she agrees to them. These terms and conditions form an integral part of the concluded contract. Upon completion of the order, an e-mail confirmation of this order will be sent to the buyer. The moment of conclusion of the purchase contract is considered to be the moment of confirmation of the order by the seller.

The contract is concluded in the Czech language, unless circumstances on the part of the seller or buyer prevent it, the contract may be concluded in another language understandable to the parties. The concluded contract is archived by the Seller in accordance with the relevant legal regulations for the purpose of its successful execution or for other purposes (see more in the Privacy Policy) and is not accessible to third parties. Information about the individual technical steps leading to the conclusion of the contract is visible from the ordering process in our online shop and the Buyer has the opportunity to check and, if necessary, correct the order before sending it. These terms and conditions are displayed on the website of our webshop and are thus made available for archiving and reproduction by the buyer. The cost of using remote means of communication (telephone, internet, etc.) to place an order is at the normal rate, depending on the tariff of the telecommunications services used by the customer. According to the amendment to Act No. 235/2004 Coll., on value added tax, the data in the tax document (invoice) already issued cannot be changed as of 1 January 2013. The data in the tax document (invoice) can only be changed if the customer has not yet received the goods and has not paid.
3. Delivery of goods The Seller provides transport to the territory of the Czech Republic and the territory of the Slovak Republic. Ordered goods are delivered according to size and weight by commercial parcel of the Czech Post or by contractual transport service. Deliveries of the subject of performance will be made in the shortest possible time, usually 1-2 working days, depending on the availability of products and operational possibilities of the Seller. In exceptional cases or if the goods are not in stock, the delivery time may be longer, of which the buyer will be notified immediately upon discovering this fact. The place of delivery is determined on the basis of the buyer's order. Delivery of the goods to the address indicated shall be deemed to have been fulfilled. Shipping prices are inclusive of VAT. We differentiate the shipping costs according to the chosen method. The individual transport methods are offered according to the current availability and with regard to capacity and range. You can find all the offered transport methods and their current prices and conditions at https://bonpos.cz/doprava-a-platba. In the event that any method of transport is chosen, where the goods are transported to the address provided by the purchaser, the transport can only be carried out to the designated place if this is factually possible with regard to the spatial limitation of the place of delivery. For example, it will not be possible to deliver the goods to the buyer's flat if the corridor of the common areas is too narrow or the stairs too steep, etc. In such a case, the goods will be delivered and left at a place where actual delivery is possible.
4. Payment terms Payment terms - the main method of payment is cash on delivery of the subject of performance, or the possibility of using other methods of payment, which are listed below. If the buyer chooses payment in advance, the seller will wait to ship the goods until the buyer's payment obligation is fulfilled. Payment shall be understood as the credit of the full amount under the contract to the Seller's account. All prices are final and include VAT. The Buyer has the possibility to specify the price before sending the order by emailing bonposcz@gmail.com or calling 221781410. All goods are delivered with a tax receipt. The goods remain the property of the seller until the purchase price is paid in full. In the event of cancellation of the order or part thereof by the supplier, the money or the relevant part thereof shall be sent back immediately to the account number from which it was transferred, unless otherwise agreed. All changes and price changes on the online shop are subject to change. The offer of goods displayed on www.bonpos.cz (including promotional goods, sales and leaflet promotions) is valid until stocks are exhausted or the seller's ability to perform is lost, and the number of promotional items is always indicated in the offer or the offer is limited to a specified period of time. The price is valid at the time of ordering. All payment methods and their current terms can be found at https://bonpos.cz/doprava-a-platba

At the Buyer's option, the Seller shall deliver the goods to the place and in the manner specified by the Buyer in the order. The Buyer shall take delivery of the goods so delivered. Cancellation of the order by the Buyer - the Buyer has the right to withdraw from the purchase contract at any time before the goods are dispatched without any penalty. Call the hotline 221781410 or email bonposcz@gmail.com. The Seller confirms that the products imported or distributed by him, which are covered by Act No. 22/1997 Coll. within the meaning of Government Regulations No. 173/1997 and 179/2001, are in compliance with these regulations. The Seller declares that the products imported or distributed by it which come into contact with foodstuffs comply with Act No. 258/2000 Coll., and Decrees of the Ministry of Health of the Czech Republic 38/2001 Coll. and 186/2003 Coll., as well as Regulation EC 1935/2004 of the European Parliament and of the Council. Right of withdrawal. In the event that the operator of the payment gateway through which the payment is made informs the seller that it suspects that the payment card used for payment has been misused, online payment by credit card will not be allowed. Payment will only be possible in cash or on delivery.
5. Withdrawal from the contract by the buyer who is a consumer In accordance with § 1829 of the Civil Code, the consumer has the right to withdraw from the contract without giving reasons within 14 days from the date of conclusion of the contract. If the subject of the commitment is the purchase of goods, the period shall end on the expiry of 14 days from the date on which the consumer or a third party designated by him, other than the carrier, takes delivery of the goods, or (a) the last piece of goods, if the consumer orders several pieces of goods in a single order which are delivered separately, (b) the last item or part of a delivery of goods consisting of several items or parts; or c) the first delivery of the goods if the contract provides for regular delivery of the goods over an agreed period of time If the buyer chooses to withdraw within this period and complies with the conditions set out below, the purchase price and the cost of the cheapest method of delivery offered from the seller to the buyer will be refunded. In accordance with § 1820(1)(j) and § 1832(3), the consumer shall bear the costs of returning the goods when withdrawing from the purchase contract pursuant to § 1829 et seq. If you decide to withdraw within this period, please observe the conditions set out below: - A notice of withdrawal must be sent to the seller no later than the 14th day. - Please email the information to bonposcz@gmail.com - Please deliver the goods back at your own expense to Bonpos Trade s r.o., Milady Horákové 116/109, 16000 Prague 6, no later than 14 days after withdrawal.

- We recommend that you return the goods you send under this withdrawal in their original packaging intact, with no signs of use, undamaged, complete (including accessories, instructions, etc.) and with a copy of the proof of purchase. Do not send goods on COD. We recommend that you insure the goods. - The money for the goods will be refunded in the same way as received, or as agreed by bank transfer or bank transfer to your account within 14 days of withdrawal. The Seller is not obliged to refund the Buyer any money spent before the Buyer has handed over the goods to the Seller or proved that they have sent the goods to the Seller. - If the value of the goods has been diminished (the goods have been partially consumed or worn out as a result of handling the goods in a manner other than that necessary to familiarise oneself with the nature, characteristics and functionality of the goods; the goods are incomplete or have been damaged), the buyer shall be obliged to compensate the missing value in money. The seller is entitled to set off against the purchase price the amount representing the compensation for damage incurred by him by using the goods in breach of section 1833. - If services were the subject matter of the contract and performance of those services has commenced, then the buyer is obliged to pay a proportionate part of the price for the services consumed, unless the buyer has withdrawn from the contract.

- If a gift is given to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase contract, the gift contract with respect to such gift shall cease to be effective and the buyer shall be obliged to return the gift together with the goods to the seller. If the Buyer fails to return the gift within the time limit set by the Seller, the Seller shall have the right to continue to recover the amount corresponding to the value of the unreturned product. - If the buyer withdraws from the purchase contract, the buyer shall bear the costs of returning the goods to the seller, even if the goods cannot be returned by the usual postal method due to their nature. - In the event that the Buyer has paid for the order via an online payment method (online credit card or PayU) and the order is cancelled or the purchase contract is withdrawn, the Seller reserves the right to transfer the funds back to the Customer in the same way to the same account number from which the payment was made. 6. Rights arising from defective performance Before first use, the Buyer is obliged to read the instructions for use or the operating instructions and any warranty conditions and to follow this information strictly, otherwise he/she runs the risk of damaging the item through improper use, which may result in the inability to assert his/her rights under liability for defects. The period for the exercise of the seller's rights under liability for defects begins with the acceptance of the item by the buyer.

In the event that the Buyer fails to notify the Seller of the defect without undue delay after he could have discovered it with timely inspection and sufficient care after the transfer of the risk of damage to the goods, he shall lose the right to withdraw from the purchase contract. The Buyer is not entitled to assign the rights of liability for defects and the rights under the guarantee (if a guarantee has been granted) to a third party. If a defect manifests itself within 12 months of acceptance, the item shall be deemed to have been defective upon acceptance, unless the nature of the item or the defect precludes this. This period of time during which the buyer cannot use the item, if he has rightly complained about the defect. 7. Claims (Rights arising from defective performance) If the Buyer has made a claim, the claim, including the removal of the defect, will be settled and the consumer will be informed of this within 30 days of the date of the claim, unless the Seller and the consumer agree on a longer period. After the expiry of the deadline, the consumer may withdraw from the contract or demand a reasonable discount. The Seller shall issue the consumer with a written confirmation when the complaint is made, stating the date on which the consumer made the complaint, what the content of the complaint is, the method of handling the complaint requested by the consumer and the contact details of the consumer for the purpose of providing information on the handling of the complaint. The defect may be alleged against the seller. 8. Protection of personal data Information on the protection of personal data is the Privacy Policy of the bonpos.cz website

9. Out-of-court resolution of consumer disputes Pursuant to the provisions of Section 1820(1)(s) of the Civil Code and Section 14(1) and Section 20d et seq. of Act No. 634/1992, on Consumer Protection, the Seller informs that the consumer may apply for out-of-court settlement of a consumer dispute to the consumer dispute resolution body, which is the Czech Trade Inspection Authority, on the website www.coi.cz. The Czech Trade Inspection Authority handles proposals for out-of-court settlement of consumer disputes in the manner and under the conditions set out in the relevant legislation. For the avoidance of doubt, nothing in these terms and conditions excludes the possibility for consumers to bring their claims before a civil court. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 44, 120 00 Prague 2, ID No: 000 20 869, internet address: http://www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from a purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase contract.